Privacy Policy
We are committed to protecting your privacy and handling your personal data with care, transparency, and responsibility.
Last updated: April 18, 2026
This Privacy Policy explains how Fanousi ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you use our website at fanousi.com and our related services. By accessing or using Fanousi, you agree to the terms of this Privacy Policy. Please read it carefully.
1. Information We Collect
We collect information you provide directly to us, information we collect automatically, and information from third parties. This includes:
Account Information
- • Full name
- • Email address
- • Password (hashed)
- • Phone number
- • Date of birth (optional)
Transaction Data
- • Order history
- • Billing & shipping addresses
- • Payment method details (tokenized)
- • Purchase preferences
Device & Usage Data
- • IP address
- • Browser type & version
- • Pages visited & time spent
- • Referring URLs
- • Device identifiers
Communication Data
- • Customer support messages
- • Product reviews
- • Survey responses
- • Newsletter preferences
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including payment processing and delivery tracking.
- To create and manage your account and provide customer support.
- To send transactional emails such as order confirmations, shipping updates, and receipts.
- To send promotional communications (only with your consent, which you can withdraw at any time).
- To personalize your shopping experience and recommend products relevant to your interests.
- To analyze user behavior in aggregate to improve our platform, services, and product offerings.
- To detect, investigate, and prevent fraudulent transactions and other illegal activities.
- To comply with legal obligations and enforce our Terms of Service.
- To conduct surveys, research, and measure customer satisfaction.
3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
Service Providers
We share data with trusted third-party vendors who assist us in operating our platform (payment processors, shipping carriers, cloud hosting, email services). These partners are bound by strict data processing agreements.
Marketplace Suppliers
Relevant order information (e.g., shipping address and items ordered) is shared with the supplier who fulfills your order. Suppliers are contractually prohibited from using this data for any other purpose.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights or your safety.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or a prominent notice on our site before your data is transferred.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Passwords are hashed using bcrypt and are never stored in plain text.
- Payment card data is tokenized by our PCI-DSS compliant payment partners — we never store raw card details.
- Access to personal data is strictly limited to authorized personnel on a need-to-know basis.
- Regular security audits, vulnerability assessments, and penetration testing.
- Multi-factor authentication (MFA) available for all customer accounts.
Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal data. We honor these rights for all users:
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal data in your account.
Right to Deletion
Request deletion of your personal data ("right to be forgotten").
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for direct marketing purposes.
Opt-Out of Communications
Unsubscribe from marketing emails at any time via account settings or the unsubscribe link.
To exercise any of these rights, please contact us at info@fanousi.com. We will respond to all verified requests within 30 days.
7. Children's Privacy
Fanousi is a platform designed for adult shoppers purchasing products for children. Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
If you believe that a child under 18 has provided us with personal information without parental consent, please contact us immediately at info@fanousi.com and we will promptly delete that information from our systems.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Here are our general retention guidelines:
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 90 days after deletion request |
| Order records | 7 years (legal/tax compliance) |
| Payment data | Retained by payment processor per their policies |
| Web analytics | 26 months |
| Customer support records | 3 years from last interaction |
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will notify you by:
- →Displaying a prominent notice on our website for at least 30 days.
- →Sending an email notification to the address associated with your account.
- →Updating the "Last Updated" date at the top of this policy.
Your continued use of Fanousi after any change constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
Address
Fanousi Store
Beirut, Lebanon
For general inquiries, you can also visit our Contact Page.